Here is a list of our Frequently Asked Questions. Click on the questions below to reveal the answer.

Coolwell has been established for almost 40 years during which time we have gained a wealth of knowledge and experience in all manner of refrigeration and air conditioning fields. We have maintained steady growth and are proud of the reputation we have developed for our expertise, reliability and competitiveness. We strive to ensure that we provide an unrivalled back up and aftersales service for all of our customers, bringing peace of mind and reassurance that you will always receive the high level of support that you require.

Over the years we have provided our services and built loyal relationships with customers from a wide variety of sectors. Our core values stem from being family owned; enabling us to provide the infrastructure and expertise required by an industry leader, whilst maintaining the level of customer service you would expect from a family business.

Coolwell are committed to complying with relevant health and safety standards and keep up to date with current legislation and advice to maintain their position as a market leader in the air conditioning and refrigeration industry. Our list of accreditations is extensive and includes; REFCOM, FGAS, CHAS, Constructionline, BESA, Safe Contractor, Avetta, CSCS, PASMA, Asbestos Awareness, Manual Handling, PTS and more. Please see the Awards and Accreditations page of our site for further information.

Coolwell can provide warranties ranging from 12 months to 7 years depending on the system and manufacturer selected. Our extended 5 and 7 year warranties are subject to regular maintenance by Coolwell engineers and are available due to our accreditations and recognition from manufacturers as an industry leader.

For Coolwell maintenance customers only, please dial our head office telephone number 01772 651144 where you will be directed to the on-call engineer who will be available to assist you 24 hours a day, 365 days a year. (please note there is a charge for this service).

All air conditioning systems with an effective rated output of more than 12kW must be regularly inspected by an energy assessor. The inspections must be no more than 5 years apart.

The regulations require the first inspection of the affected air conditioning systems to be carried out as follows:

  • For all systems first put into service on or after 1 January 2008, the first inspection must have taken place within five years of the date when the system was first put into service
  • For other air conditioning systems, where the effective rated output is more than 250kW the first inspection must have taken place by January 2009
  • For other air conditioning systems, where the effective rated output is more than 12kW the first inspection must have taken place by 4 January 2011

Follow the link below for further information and criteria regarding TM44 surveys and energy assessments:

Inspection Guide

Most types of air-conditioning systems provide both warm and cool air. Coolwell have specialists who can recommend systems which will suit the needs of your organisation/home based on; the cooling/heating requirements, size and shape of the space, ventilation and other factors which our team have expertise in determining. Speak with one of our expert staff today to discuss how we can help.

Yes, the extensively trained team at Coolwell have expertise in all air conditioning and refrigeration system types from all manufacturers. Contact our office today with details of your system & we will allocate the most suitable engineer for your needs.

Coolwell extensively cover all areas of the Northwest including: Lancashire, Merseyside and Cheshire. We also operate out of other areas of mainland UK and have a large network of business partners to offer widespread coverage of services to most areas. Contact our team today and we will endeavour to assist you with your needs.

FGAS regulations can appear very confusing to the untrained eye. The link below details the regulations and leak checking requirements for your reference, but our team would be delighted to assist you with identifying how often your system needs to be maintained in accordance with legislation if you would like to get in touch with us. http://acrib.org.uk/QO2RMV96056

With all modern air conditioning systems now being inverter driven; they are the most energy efficient and environmentally friendly systems available. Provided these systems are maintained correctly, you can generally expect lower energy bills, higher efficiency and greater reliability for years to come.

R22 is widely recognised as a highly ozone depleting refrigerant and has been in the process of “phase out” for some time, with more energy efficient and environmentally friendly HC & HFC refrigerants available on the market. In keeping with current environmental changes and legislation, Coolwell can provide a full turn-key package with regards to removal, safe disposal and replacement of R22 systems. For full details of R22 phase out, please follow the link below.