Privacy Policy

Information Collected

In general, you may visit the Site without telling us who you are or revealing any personally identifiable information about you. Our servers collect the domain names, operating system in use (e.g., Macintosh, Windows etc.) and browser (e.g. Firefox, Chrome, Internet Explorer etc.). This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed, etc. Coolwell uses this information to measure the use of our Site and to improve the content of our Site. E-mail addresses and other personally identifiable information such as first and last name, telephone number, and other similar information are known only when voluntarily provided by a visitor for registration or other participation of visitors in any available online interactive activities.

Use of Your Information

Our site takes security precautions to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.

All the information we collect via our website or through correspondence with you may be used for the following purposes; dealing with orders and accounts, processing payments, credit reference checking, on our website in the case of feedback (only with permission) fraud detection, to understand the use of our Site and make improvements, for research, to protect the security or integrity of our Site when necessary, to send you notices and solicitations regarding Site and our businesses and in general to promote and market products to you. These solicitations may take the form of mailings or other couriers, telephone calls, e-mail solicitations and other methods of contact.  Please notify us if you do not want to receive these solicitations.

At times, we may conduct online surveys to better understand the needs and profiles of our visitors. When we conduct a survey, we will try to let you know how we will use the information at the time we collect the information from you on the Internet.

Disclosures of Your Information

Unless otherwise disclosed during the collection, personally identifiable information that may be collected in connection with visitors to this Site is retained by Coolwell. Coolwell do not sell, transfer or otherwise disclose this personally identifiable information outside this company, except where disclosure is required by law or in the case of the sale of the company/assets.

Other Websites

This Site may contain links to pages or other sites owned and/or operated by third parties. We are not responsible for the content or privacy practices of those other sites. We do not endorse or routinely review these sites and as such cannot be held responsible for their content or availability.  We may revise this Privacy Policy from time to time without notice. You are responsible for checking this policy when you visit our Site to review the current policy. If you do not agree with the policy, you should cease use of the Site immediately.


A technology called “cookies” may be used to provide you with tailored information. A “cookie” is a tiny element of data that a website can send to your browser, which may then be stored on your hard drive so we can recognise you when you return in an effort to make it easier for you to browse our site. You may be able to set your browser to notify you when you receive a cookie, or to turn off cookies should you wish. Our cookies collect the operating system and browser that a visitor is using.

Access Rights

You have a right to access the personal data that is held about you. Please write to us at the following address to obtain a copy of the personal information, enclosing your postal details:

Coolwell – Head Office
87 Ribbleton Avenue